Shipping policy

Shipping Policy

1. Order Processing Time
Orders are processed Monday through Friday, excluding holidays. The usual processing time is 1-3 business days from the time the order is placed, unless otherwise specified in the product description.

2. Shipping Methods and Delivery Times
We offer several shipping options to meet our customers' needs. Estimated delivery times depend on the shipping method selected during the checkout process:

  • Standard Shipping: 3-7 business days.
  • Express Shipping: 1-3 business days.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as courier delays or weather conditions.

3. Shipping Fees
Shipping fees are automatically calculated at checkout and depend on the weight of the package, destination, and shipping method selected.

We offer free shipping on orders over $2000 within [Mexico].

4. Order Tracking
Once your order has been shipped, you will receive an email with the tracking number and courier information. You can track your shipment through the courier's website using the tracking number provided.

5. Delivery Delays and Issues
We are not responsible for delivery delays caused by the courier or unforeseen situations beyond our control, such as natural disasters, pandemics, or customs delays. If your package does not arrive within the estimated delivery time, please contact us, and we will assist you.

6. Lost or Undelivered Packages
In the event that your package is lost or does not arrive, we will investigate with the courier to resolve the issue. We cannot be held responsible for packages marked as delivered by the courier. In these cases, we recommend checking with your neighbors or contacting the courier directly.

7. Incorrect or Incomplete Addresses
It is the customer’s responsibility to provide a complete and accurate shipping address. If the package is returned due to an incorrect or incomplete address, you will be charged the cost of reshipping.

8. Returns and Refunds for Shipping Issues
If you receive a product that was damaged during shipping, please contact us immediately to assess the situation and proceed with a return or refund, as appropriate. Returns for damaged products will not be accepted without prior notification within 5 days of receiving the package.

9. Changes to the Shipping Policy
We reserve the right to modify this shipping policy at any time. Changes to the policy will be posted on our website.

If you have any questions or concerns related to your order's shipping, please contact us at [info@freyamx.com].